Privacy policy

Last updated: 2 October 2026

Who we are

ClearCrest Windows Ltd is the controller of personal information collected through this website and through direct enquiries. Contact us at [email protected] or at Basement, 48 Kentish Town Road, London NW1 9PU.

Information we collect

We may collect your name, email address, telephone number, postcode, property and project details, correspondence and information needed to prepare or manage an enquiry, survey or quotation.

Why we use it

We use information to respond to enquiries, arrange appointments, prepare quotations, administer projects, keep appropriate business records and comply with legal obligations. The lawful basis will usually be steps requested before entering a contract, performance of a contract, legitimate interests in operating the business, or legal obligation.

Website forms

The launch website uses FormSubmit to route website form submissions to our business mailbox. Form data may therefore be processed by that service for delivery. Email is hosted with Zoho Mail. Telephone services are provided through CircleLoop. We may replace or add processors as the website develops.

How long we keep information

We keep information only for as long as reasonably needed for the enquiry, project, legal, accounting and dispute-resolution purposes that apply.

Your rights

Depending on the circumstances, UK data protection law gives you rights to access, correct, erase, restrict or object to processing, and in some cases to data portability. You may also complain to the Information Commissioner’s Office.

Cookies and analytics

This launch version does not deliberately install advertising cookies. If analytics, advertising or additional tracking are added later, this policy and any consent controls should be updated before those tools go live.

Security

We use reasonable technical and organisational measures appropriate to the information we handle. No internet transmission or storage system can be guaranteed completely secure.

Contact

Questions about privacy can be sent to [email protected].